ACTA reminds agents of responsibilities in tainted alcohol allegations

ACTA reminds agents of responsibilities in tainted alcohol allegations

In light of several incidents involving the alleged serving of tainted alcohol at resorts in Mexico, the Association of Canadian Travel Agencies is reminding agents to adhere to the Association’s Code of Ethics specifically where it states that when dealing with the public.

According to the code, it is the duty of ACTA members to:

  • make every effort to ensure that accurate information is provided to enable their clients to exercise an informed judgment in making their choice of travel services, and

  • advise clients of known health requirements/risks and refer them to a travel medicine professional when appropriate to the trip being undertaken.

In dealing with the current situation the Mexico Tourism Board has put out a statement and released the following FAQ to support the industry. Global Affairs Canada warns travellers to be wary of accepting snacks, beverages, gum or cigarettes from new acquaintances or strangers, including taxi drivers, as the items may contain drugs that could put travellers at risk of sexual assault and robbery.

ACTA recommends that members refer their clients to the advice and advisories on the government of Canada websites www.travel.gc.ca and www.international.gc.ca/.