IATA moves to eliminate lost luggage

In an effort to improve the efficiency of baggage-handling operations and to reduce the risk of improper handling, the International Air Transport Association (IATA) and Airlines for America (A4A) have launched a new one-year global campaign.

More than four billion suitcases, bags and other luggage are handled every year by airlines. Only 0.43 per cent of these don’t reach their final destination, but the industry is determined to improve that even further with Resolution 753.

The deadline for implementation of this resolution is June 2018, with several initiatives tailored to the needs of partners and entities in the aviation world, including workshops and awareness campaigns for travellers. By June 2018, for example, carriers will undertake tighter tracking of luggage, from the moment they are deposited to check-in, loaded into the hold and eventually transferred to the arrivals carousel.

“Arriving without a bag is a very frustrating experience for our customers. Over the last decade we have reduced mishandled baggage by 54 per cent with improved processes,” said IATA Global Head of Baggage, Andrew Price. “The next step is to realize the full benefits of baggage tracking to further improve performance.

“In the rare cases when a bag does not arrive with the passenger there will be much more information available to facilitate a quicker reunion,” he continued. “And the benefits don’t stop there; tracking backs will enable proactive reporting, speed up aircraft readiness for departure, facilitate the automation of baggage processes and reduce fraud.”

“Implementation of baggage tracking is a collaborative effort between airlines and airports to improve the passenger experience,” said Patty Edwards, managing director of passenger services at A4A. “Airlines and airports are working together to ensure the infrastructure is available to provide this enhanced service to our customers.”

Carriers will be awarded a certificate recognizing their ability to develop the implementations required by Resolution 753, courtesy of IATA.

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